1. About this Privacy Policy
This Privacy Policy applies to personal information collected through the Lotora website and related digital lottery services. Lotora handles personal information in accordance with applicable privacy laws and requirements in Québec and Canada, including Québec's Act respecting the protection of personal information in the private sector, as amended by Law 25.
OPERATOR DECLARATION
Operator: Lotora Québec Inc.
Registered Office: 1000 René-Lévesque Blvd W, Montréal, Québec H3B 4W8, Canada
Lottery Scheme Licence: No. LSL-2026-001
2. Personal information we collect
The information we collect depends on how you interact with Lotora. We may collect the following categories of personal information:
Account information — Name, date of birth, email address, telephone number, and credentials required to manage your account.
Identity and eligibility information — Information reasonably required to confirm your age, identity, or location compliance.
Transaction information — Details about ticket purchases, payouts, prize claims, and payment records.
Game activity — Your history of selections, draw participations, and gameplay.
Responsible-play information — Data related to active limits, breaks, or self-exclusion options.
3. How we collect personal information
We collect personal information directly from you (such as when you register or initiate a transaction), automatically during website usage, or from authorized verification authorities. Proper consent is obtained where required by law.
4. Why we use personal information
Your data helps us process transactions, manage accounts, prevent fraudulent ticket sales, implement responsible-play limits, validate winning entries, and comply with state regulatory mandates.
5. Age and eligibility verification
Lottery participation through Lotora is restricted to eligible players who meet the applicable minimum-age requirements. We collect and use information necessary to verify that a player is 18 years of age or older and otherwise eligible to participate.
6. Payments and transactions
Payment transactions are handled securely by accredited payment processing providers. Lotora does not directly store credit card details or complete banking credentials.
7. Responsible-play information
We store the configuration of player-selected limits, breaks, and self-exclusions. This information is processed exclusively to maintain and enforce your responsible play choices.
8. Cookies and similar technologies
Lotora uses secure cookies to remember user preferences, ensure session stability, and analyze web performance. Please refer to our Cookie Policy for preference controls.
9. Analytics
We use secure, aggregated analytics data to optimize site loading speeds, fix interface defects, and enhance the overall lottery verification experience.
10. When we share personal information
Lotora does not sell personal information. We share data only with trusted partners under strict confidentiality agreements, such as payment gateways, identity validation services, and regulatory authorities.
11. Transfers outside Québec
When personal information is stored or communicated outside of Québec, we implement secure contract clauses that satisfy standard Law 25 compliance requirements.
12. How we protect personal information
Lotora uses administrative, technical, and physical safeguards. These include end-to-end encryption, strict role-based access limits, internal audits, and real-time monitoring of malicious access attempts.
13. How long we keep personal information
Personal information is retained only as long as required to administer active games, handle payouts, prevent audit errors, and fulfill statutory record-keeping terms.
14. Your privacy rights
You have the right to request access to your personal data, request correction of inaccurate or ambiguous records, or transfer structured data to another authorized system. All requests must be submitted directly to our Privacy Officer.
15. Consent and withdrawal of consent
You can withdraw your consent for optional data collections at any time. However, withdrawing consent for required validation details may limit your eligibility to buy tickets or claim prizes.
16. Account and service communications
Required account notifications (such as ticket confirmations and security warnings) are distinct from optional marketing emails. You can unsubscribe from promotional mailings anytime.
17. Privacy incidents
In the event of a security leak or data compromise, Lotora maintains strict action plans to contain the threat and notify both regulatory bodies and impacted users as mandated.
18. Third-party websites
We are not responsible for the data collection policies of external web systems that we link to. We advise you to read their independent policies carefully.
19. Changes to this Privacy Policy
We may periodically update this policy to maintain alignment with Law 25 or technical operations. Material adjustments will be highlighted on our updates center.
20. Contact our Privacy Officer
If you have questions about this Privacy Policy, our handling of personal information or your privacy rights, you may contact our Privacy Officer:
Privacy Officer: Marie Tremblay
Address: 1000 René-Lévesque Blvd W, Montréal, Québec H3B 4W8, Canada
Email: privacy@lotora.ca
Telephone: 1 800 555-0140
21. Privacy authority
Individuals may also have the right to contact the appropriate privacy authority in Québec regarding the protection of their personal information:
Commission d'accès à l'information du Québec: www.cai.gouv.qc.ca — 1 888 528-7741
This Privacy Policy should be read together with the Lotora Terms of Use, Cookie Policy, applicable Official Game Rules and other notices presented when personal information is collected.