1. About Lotora
Lotora is a lottery operator serving eligible players in Québec, Canada. Lotora provides access to draw games, instant games, lottery results, ticket-checking services, responsible-play tools and related information. Lotora operates in accordance with applicable Québec laws, regulations, Official Game Rules and regulatory requirements.
OPERATOR DECLARATION
Operator: Lotora Québec Inc.
Registered Office: 1000 René-Lévesque Blvd W, Montréal, Québec H3B 4W8, Canada
Lottery Scheme Licence: No. LSL-2026-001
2. Eligibility
You must be 18 years of age or older to purchase lottery tickets or participate in lottery games offered through Lotora. You must satisfy any applicable location and eligibility requirements at the time you purchase or participate.
Lottery products offered through Lotora are intended for eligible players in Québec unless otherwise expressly stated. Lotora may request information reasonably required to verify your age, identity, eligibility or location. You must provide accurate and current information when such verification is required.
3. Your account
Certain Lotora services may require you to create an account. You are responsible for:
• providing accurate and complete registration information;
• keeping your account information current;
• protecting your password and other authentication information;
• maintaining the confidentiality of your account;
• promptly informing Lotora if you believe your account has been accessed without authorization.
You may not allow another person to use your account to purchase tickets or participate in games on your behalf where prohibited by applicable rules. Lotora may restrict, suspend or close an account where reasonably necessary for security, verification, responsible-play, legal or regulatory purposes.
4. Lottery games
Each lottery game is governed by its applicable Official Game Rules. Before purchasing a ticket, you should review the information provided for the relevant game, including: play price, draw schedules, sales closing times, prize structures, odds, and validation requirements.
If these Terms conflict with the Official Game Rules for a particular lottery, the applicable Official Game Rules will govern the participation and determination of prizes for that game to the extent of the conflict.
5. Ticket purchases
A lottery purchase is completed only when it has been successfully accepted and recorded by the authorized Lotora system. Submitting a selection or payment request does not by itself guarantee that a ticket has been successfully issued. You are responsible for reviewing the information associated with your purchase and confirming that your selections are correct.
6. Draws and game outcomes
Draws and other lottery outcomes are conducted or determined according to the Official Game Rules applicable to each game. The information displayed on the Lotora website is provided to help players conveniently review results. Where there is any discrepancy between information displayed on the website and the official records used to determine a lottery result or prize entitlement, the official records shall prevail.
7. Checking a ticket
The Check a Ticket feature allows you to enter or scan ticket information to obtain an indication of whether a ticket may be associated with a prize. Ticket-checking information displayed online is provided for convenience and remains subject to official validation. Keep your ticket — paper or digital — until your prize has been paid.
8. Prizes
Prize amounts, prize structures and methods of payment vary by game and are governed by the applicable Official Game Rules. A prize will be paid only after the winning ticket or eligible participation has been successfully validated in accordance with the applicable requirements. Claims must be submitted within the claim period applicable to the relevant lottery.
9. Responsible play
Lottery participation should be treated as entertainment and not as a source of income. Lotora provides responsible-play information and tools through Play Responsibly, including tools designed to help eligible users manage their participation (e.g. spending limits, play limits, temporary breaks, self-exclusion).
10. Availability of the website
Lotora aims to provide reliable access to its website and services but does not guarantee uninterrupted or error-free availability. Services may occasionally be unavailable because of maintenance, system updates, technical failures, or circumstances beyond our control.
11. Errors and technical issues
Lotora may investigate transactions affected by technical, system, processing or communication errors. Where an error affects a ticket purchase, transaction, game result display or account activity, the matter will be handled in accordance with the Official Game Rules and system records.
12. Website information
Lotora takes reasonable steps to provide accurate and current information. However, game schedules, jackpots, prize information and other content may change.
13. Intellectual property
The Lotora website and its content, including its name, branding, interface, graphics, text, logos and software, are protected by copyright, trademark and other intellectual-property laws. You may use the website only for your personal, non-commercial use.
14. Acceptable use
You must not use Lotora for unlawful or fraudulent purposes; attempt to manipulate or interfere with lottery outcomes or security controls; or provide false info for eligibility or identity verification.
15. Privacy
Personal information collected through Lotora is handled in accordance with the Privacy Policy and applicable privacy requirements. Please review the Privacy Policy for detailed information.
16. Limitation of liability
To the extent permitted by applicable law, Lotora is not responsible for losses arising solely from circumstances outside its reasonable control. Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be excluded under applicable law.
17. Changes to games and services
Lotora may add, modify, suspend or discontinue website features, lottery products or services where permitted by applicable law and the relevant Official Game Rules.
18. Changes to these Terms
Lotora may update these Terms of Use from time to time to reflect changes to its services, legal requirements or operational practices.
19. Governing law
These Terms of Use are governed by the laws applicable in the Province of Québec and the federal laws of Canada applicable therein.
20. Contact us
Questions regarding these Terms of Use may be directed to:
Operator: Lotora Québec Inc.
Address: 1000 René-Lévesque Blvd W, Montréal, Québec H3B 4W8, Canada
Email: contact@lotora.ca
Telephone: 1 800 555-0140
These Terms of Use should be read together with the applicable Official Game Rules, Privacy Policy, Responsible Play information and any additional conditions displayed for a particular Lotora service or lottery game.